11OneDock support

Contact 11onedocksupport@gmail.com for help during launch validation. Support is handled manually. There is no guaranteed response time or round-the-clock monitoring commitment.

Tell us what happened

Include the page or feature, approximate time and timezone, the steps you took, and the error text. If you include a screenshot, remove client financial information and private correspondence. Never send passwords, authentication codes, recovery keys, API keys or full financial documents in a support email.

Sign-in and authenticator help

Use 11OneDock sign in with your own account. A Vercel login on a development-preview link is a hosting-access screen; it is not your firm login. Ask support for the correct approved application address rather than creating a Vercel account for firm use.

Use password recovery if you forgot your password. Resetting a password does not remove your authenticator. If your authenticator is unavailable or rejected, contact support; do not send its code, QR image or secret key. Identity checks are required before any access recovery.

Suspected security incident

Email the same address with the subject “11OneDock security issue.” Describe the affected feature and time without including another person’s records or credentials. Stop the affected action and preserve the error details. Do not keep testing against other firms or clients.

Records and privacy

Request account or data changes. Your accounting firm remains the contact for professional advice and its engagement records. Technical support cannot approve accounting work, authorize payments or change a firm’s engagement.